Responsible Gaming

RESPONSIBLE GAMBLING POLICY

TG Malta Limited considers online gambling as a means of entertainment that aims to provide an enjoyable experience. We are well aware and conscious that unfortunately, under certain circumstances, for some people, such games can cease to be harmless entertainment and become a serious problem - gambling can be addictive over time. TG Malta Limited's Responsible Gambling Policy sets out TG Malta Limited's commitment to minimising the negative effects of problem gambling and promoting responsible gambling practices. To help our users gamble responsibly, we have provided the following features on our website:

- The possibility to set deposit limits for both Sportsbook and Casino

Customers have the ability to set daily, weekly, monthly deposit limits.  In case you reach the limits in force on your game account, you will be prevented from making deposits to your account. You may at any time change or remove your limits. Decrease in limits will take immediate effect. If you wish to increase or remove the limits, this will come into effect after minimum 48 hours from your written request. 

 

- A warning message sent automatically by the gambling platform every 60 minutes informing the player about the time spent to the game.

- Permanent and temporary Self-exclusion options

Customers have the ability to self-exclude from our platform, whether it is a temporary or permanent exclusion. Once self-excluded you will only have the access to login and to withdraw your funds from the balance, any other activity on the platform will be restricted.

Should you opt for self-exclusion, you will not be able to reverse this position before the expiration of the period of temporary self-exclusion or before the expiration of minimum 6 months in case of permanent self-exclusion.

The submission of a request for self-exclusion will not release the player from the obligation to perform any action necessary to verify the identity or other information registered in the game account or any other action necessary to fulfill the legal obligations of the Operator.

To self-exclude yourself on a permanent basis, you must contact customer support. Please note that an order to cancel a request for permanent self-exclusion cannot be granted earlier than after 6 months from the permanent self-exclusion implementation. Once the permanent self-exclusion option is selected, the decision is final and irrevocable.

To temporary self-exclude, you should go to the “Responsible Gambling” section of the Operator’s Website, choose a period of self-exclusion, as well as the reason of it. Once you temporary self-exclude from the Operator’s Website, your account will be restricted for 24 hours and a confirmation email will be sent to the email address you used for registration to the Website. To activate the temporary self-exclusion, you need within 24 hours confirm your self-exclusion request via the link of the confirmation email sent to you. If you do not confirm the temporary self-exclusion within 24 hours from the submission of this request, the restrictions will be removed from your account and your account will become active. You will find further information under "Responsible gambling" on the Website.

Once expired, you will receive an automatic message to the e-mail address indicated in your account notifying you that your account is ready for use.

- Timeout option In the “Responsible Gambling” section of the platform the operator provides players with the facility to interrupt access to the platform for a predetermined period of 7 days. Once the player timeouts, the platform will not allow him/her to login to the account for the selected defined period.

- Information to prevent gambling by minors

In accordance with legal requirements, it is illegal for anyone under the age of 18 to participate in gambling activities offered on the platform or to open a gambling account on the platform. TG Malta Limited conducts age verification for all Customers to prevent persons under 18 years of age from participating in gambling activities.

By using the tools available for Responsible Gambling, our customers will be able to control the time and money they spend on online games. Individual personal responsibility plays an important role in the use of the Responsible Gambling tools we offer. If, however, you feel that online gambling has caused you to become addicted to gambling and you are unable to control yourself and therefore avoid using Responsible Gambling tools, we urge you to seek the advice of a gambling specialist.

If you have noticed a gambling addiction in someone in your community, please contact us.

 

 

TG Malta Limited,

By authorized representative,