General Terms and Conditions

1. General provisions

1.1. The company operating the website is TG Malta Limited, registered under number 90076/2019, with headquarters in Level 3, (Suite No. 3154), Tower Business Centre, Tower Street, Swatar, Birkirkara Bkr 4013, Malta, having designated permanent establishment in Bucharest Municipality, 1st District, 2 Ion Câmpineanu Street, Romania, hereinafter the Operator/Totogaming/Organizer/Company.

1.2. The activity performed on the website is governed by Romanian legislation and it is monitored and supervised by Romanian National Gambling Office (Oficiul Național pentru Jocuri de Noroc/ ONJN).

1.3. These Terms and Conditions, together with Games Regulations for betting and casino, the latter being displayed separately on the Website, constitute a binding agreement between you and the Operator and they will become effective as soon as you accept the terms by checking the "I accept" checkbox in the registration form. By accepting T&C, you are presumed to have read and accepted these Terms and Conditions.

1.4. You should read these Terms and Conditions carefully before checking the "ACCEPT" box. If you do not agree with any provision of these Terms and Conditions, you must not use or continue to use any of the services provided by the company. By using any of the Company's proprietaries (desktop, mobile application or mobile gaming software), you confirm the acceptance of the Terms and Conditions.

1.5. The Operator reserves the right to modify the Terms and Conditions under condition of prior approval of the ONJN, your agreement being valid until a new version is posted on the Website. If you do not agree to the updated Terms and Conditions, you must stop your activity on the Website. Use of the Website after the modified version is displayed will be equivalent to unconditional acceptance of the modified version. The bets placed beforehand remain unchanged and the bets accepted are subject to the Terms and conditions and Game Regulations valid at the time of acceptance.

1.6. In the case of contradictions between the information presented therein and the provisions of the regulation on the organization and conduct of the gambling activities in Romania  (hereinafter referred to as the Regulation), the provisions of the Regulation shall prevail.

1.7. The essence of the Totogaming offer consists of  the acceptance of bets from game Participants in the prediction of a possible game, sports and possible option of socially significant situation (hereinafter referred to as the outcome), with the winning condition being due to a partial or full coincidence of prediction. That is, by registering the game account on platform via the website, mobile version of the site or applications, you get the opportunity to make bets and, predicting the correct variants of gaming, sporting, socially significant situations or accomplishing the conditions mentioned in the Games Regulations, to receive winnings.

1.8. The Operator does not bear any responsibility for any loss or damage which the party suffered claims is the result of using the Website or its content. This condition applies to the use or exploitation of this Website by anyone, the impossibility of accessing or using the Website, delaying the transfer of functions or data, interrupting communications, any errors or omissions in the website, which are not under the control of the Operator.

1.9. Uploading photos or videos from the website or any of its subdivisions is permitted only for personal use. For any other purpose, publishing, broadcasting, or copying this information is strictly prohibited.

1.10. The Site and the Operator's gaming offer are available to participants through software provided by providers licensed by the National Gambling Office. Some games included in the Operator's offer will become available to players only after completing the User Account verification procedure.

1.11. The offer of games and/or the appearance of the site may be modified by the Operator, in compliance with the legal procedure.

1.12. The services offered by Totogaming are based on good faith, the main purpose being entertainment and not obtaining guaranteed revenue. If you discover errors of any kind, including errors related to the product that would bring guaranteed advantages to one of the parties, you must notify the Operator through one of the communication channels provided by the operator.

1.13. If, due to any kind of error, (including, but not limited to, software error or human error) funds are transferred to your account that do not rightfully belong to you, you hereby declare that you understand and agree that such funds are the property of the Operator, which it has the right to withhold from your account.

1.14. The Operator shall cancel any bet/gaming activity that has been accepted without sufficient funds in the User Account to cover the stake as a result of technical or human error, as well as any bet/gaming activity that has been accepted as a result of an incorrect transfer of funds to the User Account.

1.15. Failure to comply with the rules of the game, the regulatory or legal provisions will be treated with all seriousness by the Operator, who will take any necessary action, respectively notifying the competent bodies and authorities or formulating any legal action against you, if necessary.

1.16. Depending on the nature of the illegal / irregular activity found in your User Account, the Operator will proceed to recover the damages caused by any of the following ways:

a) Withholding the amounts available in the User Account up to the amount withdrawn, if they were transferred to the User Account as a result of an error;

b) Suspension or closure of the game account;

c) Cancellation of bets / gaming activity and return of bets to the User Account;

d) Cancellation of bonuses and bonus winnings;

e) Imposing maximum stake limits on certain or all types of games available on the platform.




2.1.1. In order to place bets using any of the software, you must first personally register with the Operator and open an account ("User Account"). For ease of reference, "User Account" is assigned the same meaning as "Player Account".

2.1.2 . Only persons who have reached the age of 18 years have the right to register the User Account and to participate to the games.

2.1.3. Only one account can be opened per customer. Any additional User Account, except the first one registered and verified on the Website, will be "Duplicate Accounts". If you open a Duplicate Account, any account you open can be closed immediately by us and:

a. all transactions in your account and your duplicate account will be canceled;

b. all stakes or deposits made using your Duplicate Account will be canceled; and

c. any returns, winnings or bonuses that you have earned or accrued during the period in which the Duplicate Account was active will be lost by you and may be recovered by us. In case of withdrawals of funds from your Duplicate Account, such funds will be returned any such funds to us upon request.

2.1.4. A request to open a User account is made by personally filling in the registration form and sending it to the Operator through the Websites. You must enter all the required information in your registration form, in particular your identity (nationality, name, surname, date of birth), minimum age declaration of conformity, contact details and address (domicile and / or residence) , including a valid email address and relevant payment information. All information entered must be correct.

2.1.5. It is your responsibility to ensure that the information you provide is true, complete and accurate and that you keep the information up to date. After registering the User Account, you must provide the Operator any documentation that confirms all the information provided upon registration. The Operator has the right to request any documents to verify your identity, the source of funds used for placing bets or the payment methods. You are allowed to deposit a maximum of 200 Euros (950 Lei) until the confirmation of your account by the Operator; withdrawal of funds is not permitted until the verification process has been completed (KYC).

2.1.6. If the Operator cannot perform the KYC process within 30 days from the first deposit of funds in your User Account, the account will be blocked and its balance will be retained and transferred to the Romanian State Budget.

2.1.7 In order to verify the authenticity of the data provided at the time of registration of the game account by you, the operator verifies the registration data by specific methods, namely by requesting to make a selfie and/or upload to the account documents, which must be complete and legible, and / or any other proof confirming your identity, such as (but not limited to):

• valid identity card or residence permit;

• proof of ownership of one or all payment methods registered in the game account;

• bank statement confirming the holder and the transaction made on the Platform for any or all transactions;

• utility bill (not older than three months) confirming your name and the address used to create the account;

• citizenship documents, as well as relevant documents to prove tax residency;

• any documents that can attest to changes to registered personal data (for example: marriage certificate, divorce papers, decision to change the name)

• any other documents that can prove identity in order to fulfill the verification obligation (e.g. selfies, statements).

2.1.8. Minors (persons under the age of 18 or considered minors in accordance with the rules of the competent jurisdiction of their residence, even if over the age of 18), are not allowed to register a user account.

2.1.9. If the Operator cannot confirm the legal age, then User Account will be suspended. If it is proven that you have circumvented the security measures and the system of the Operator and have made transactions of games or bets without being of legal age:

i. Your player account will be blocked; and

ii. all transactions, including any bet placed made while you were a minor and all related funds deposited by you will be void; and

iii. all winnings you have accrued during the time you were a minor will be forfeited and you will return to the Operator any such funds that you have withdrawn from your User Account.

2.1.10. As part of the registration process, you will need to choose your username and password. It is your sole and exclusive responsibility to ensure that your login information is kept secured. You do not have to disclose your login details to anyone. Any activity performed in the User Account is presumed to be performed by the titleholder. Operator is not responsible for any misuse or misuse of  the User Account by third parties as a result of disclosure, whether intentional or accidental, by action or omission, of any authentication details to third party.

2.1.11. The Participant is obliged to notify the Operator if he/she is a publicly exposed person or if he/ she is affiliated with a publicly exposed person.

2.1.12 A publicly exposed person is an officer of the state, political or public figure, as well as a person who has performed or is performing significant functions in an international organization (including a member of his/her family or a person closely related to him/her).

2.1.13 Publicly exposed person are in particular:

a) heads of state, heads of government, ministers and deputy ministers;

b) members of parliament;

c) judges, members of the Supreme Court, Constitutional Court or other higher courts whose decisions are not subject to appeal, except for cases of appeal due to special circumstances;

d) chairman of the Central Bank, his deputies and members of the Council;

e) ambassadors, charge d’affaires and high-ranking officers of the armed forces;

f) political party officials;

g) members of the administrative, management or supervisory authorities of a state-owned organization;

h) heads of local authorities;

i) heads of an international organization, deputy heads, members of the Council or members of authorities performing other similar management or supervisory functions.


2.1.14. The Operator reserves the right to refuse to register an Account or to block your Account at the discretion of the Company. However, all funds in your User Account will be reimbursed and all contractual obligations already accepted before the blocking of your account will be duly executed.



2.2.1. Participation in any game available on the Website implies the existence of funds in the User Account. The Operator will not provide credit for participating in any game. Participant must submit an order to the bank or payment system to transfer a certain amount from his/her card or transfer the amount paid by him/her to the corresponding account of the Organizer. If the Organizer receives confirmation from the corresponding payment system that the amount has been transferred to the Organizer’s gaming account, the equivalent balance will be transferred to the User Accounts.  Participant can place bets from his/her personal gaming account opened in the company within the balance of the gaming account.

2.2.2. Financing the User Accounts is permitted only by using credit cards and other financial instruments that are valid and legally owned by you. It is forbidden to use funds that were generated by any illegal activity or source or that are affected or associated with any illegality or illicit means. It is forbidden to use bank cards or other financial instruments owned by a legal person, even if they are issued in your name.

2.2.3. To deposit funds into your user account, you can use any of the deposit methods specified on the Payment Options page. Details of the processing time and fee structure for the payment methods used are available on this page and may be changed from time to time.

2.2.4. The Operator may accept multiple currencies for payments. The exchange rate to Lei currency used by the Operator will be updated on daily basis.

2.2.5. If the player deposits the "euro" currency into the game account, the transaction will be made by bank card, the conversion into lei being made automatically by the bank, at the exchange rate of the bank issuing the card. The operator cannot be held liable in any way for any exchange rate differences, currency exchange fees, transaction fees and/or other fees.

2.2.6. You may not transfer funds from your User Account to other players or receive money from other players in the User Account.

2.2.7. The Operator may charge fees for processing deposits. Their value and structure is specified on the relevant pages of the Website. The Operator reserves the right to impose minimum and maximum deposit levels, as specified on the relevant pages of the Website, and may change over time. Your bank or payment processor may charge additional fees for bank transfers and other payment methods. All information regarding the deposit of funds in the User Account can be found in the “My Account” and “Deposit” pages of the Website.

2.2.8. The Operator reserves the right to use additional procedures and means to verify your identity when accepting deposits to the User Account and to verify that the destination of the deposits, namely participation to the game, has been respected.

2.2.9. The Operator is not a financial institution and therefore, it should not be treated as such. Your account will not receive any interest on the funds deposited in your User Aaccount must be used for bona fide transactions for the strict purpose of conducting gambling transactions.



2.3.1. Withdrawals will only be accepted if the amount is available in your account. Funds deposited in the User Account, not wagered at least one time will not be available for withdrawal. Withdrawal of the "Cash" balance is not possible if the deposit is made using a bonus for which the wagering condition is not accomplished. The Operator may remove your bonus and winnings if you wish to withdraw your deposit prior to wagering it.

2.3.2. The Company cannot offer refunds, cancellation of services or return of goods in connection with the Game. When you play a real money game, money will be automatically withdrawn from your user account.

2.3.3 The Operator does not accept withdrawals requests by telephone or e-mail. Withdrawal requests can only be accepted if registered on the Website, through User Account.

2.3.4 You may use for withdrawals credit cards and other financial instruments that are valid and legally owned by you. Whenever it is possible to identify the payment account from which the earnings funds originated, the Operator will only allow withdrawals in the same account used by the account holder to make deposits. The company will execute the withdrawal request using the same payment method you used previously to deposit, unless the account is no longer valid or the payment method does not allow the receipt of money. In this case, the Operator has the right to request any documentation for the prior verification of the new payment method.

2.3.5. The funds available in your account can only be transferred to the heirs on the basis of supporting documentation proving their quality.

2.3.6. The Operator reserves the right to carry out any necessary procedure to verify withdrawals requests of funds, especially if the withdrawals concern funds that have not been used for the game.  Such verifications will be performed within maximum 3 business days upon registration of the withdrawal requests.

2.3.7 In case of reasonable suspicion that the account has been used for illegal or inappropriate purposes, the Company reserves the right to extend the investigation for a period of 10 days, which may be extended by an additional 5 days, if the investigation requires verification to be performed by the supplier of software or until investigation is finalized if the issuance of a resolution by the competent authorities is required. Relevant information on the extension of the deadline is provided to the user and to the National Gambling Office.

2.3.8. The Operator reserves the right to cancel the transactions and to withhold any funds from the User Account pertaining to the players who do not comply with the identity verification procedure or who behave fraudulently, in violation of the provisions of these T&C, the rules of the game or the law. Such funds will be transferred to the Romanian state budget, in the conditions provided by the law.

2.3.9 If, by error, the Operator transfers to User Accounts winnings that have not been generated from the game, but as result of human or technical error or otherwise, the amount will remain the property of the Operator. The amount will be deducted from your User Account as soon as the Company becomes aware of the error. If you withdraw funds that do not belong to you, the amount paid by error will represent a debt to the Operator. It is required to report any incorrect credit incident to the Operator immediately, by email. The operator has the right to use any legal procedure to recover from the game account holder the claims representing amounts transferred by error.

2.3.10 The Operator will perform additional verification procedures for any cumulative transactions of 2000 Euro (deposits and withdrawals) and further reserves the right to perform these verification procedures in case of lower payments. Such identity verification may include, for example, but not limited to requesting copies of the player's passport, identity card or utility bill, proof of possession of any payment method registered in the game account, proof of the source of funds or wealth. All transactions will be checked for compliance with money laundering legislation.

2.3.11. Details of the processing time and fee for withdrawals are available on Website and may be changed from time to time.

2.3.12. Withdrawal requests are executed by the Operator within a maximum of 3 business days from its acceptance in the Operator's system.



2.4.1. A dormant User account is an account on which no gambling transaction is made within 12 months.

2.4.2. Accounts in which no logging/authentication or betting operations have been performed may be blocked or closed by the operator.

2.4.3 After 12 months of inactivity, the remaining balance will be refunded to your payment account if a payment method has been verified. If a payment account has not been previously verified in your account, a notification will be sent by email informing you that you have the right to verify a new payment method within 12 months. If the Operator cannot verify the new payment method within 12 months after the notification, due to your refusal to indicate the payment account or to send the relevant documents for account verification, the remaining balance of the account is withheld by the Operator and transferred to the State Budget.



2.5.1. The User Account may be blocked by the holder any time, by contacting Customer Support via e-mail at [email protected].

2.5.2. It is preferable that on the date of registration of the request to close the game account, the account balance to be 0. The Operator will transfer the available balance in the User Account within 10 business days upon blocking.

2.5.3. If between the moment of transmission and the moment of processing the request to close the game account, there are data on the development of gaming activities in the account, the player will be obliged to confirm the decision to close the account before it is processed.

2.5.4. The request for closing the game account does not eliminate the legal obligation of the holder to submit the documents for completing the verification procedure of the game account, therefore the Operator reserves the right to carry out checks to complete the procedure for closing the game account.

2.5.5. If blocking your account is related to concerns about a possible gambling addiction, this will be specified.

2.5.6. The Operator reserves the right to block your User Account and refund the balance available for your bets, subject to deducting the relevant withdrawal fees. The Operator shall transfer the available balance to the User Account within 10 business days upon blocking.

2.5.7. If the Operator reasonably suspects that the customer has violated the law, the Terms and Conditions or the rules of the game or reasonably suspects that you have attempted to create fraud to the Operator, by actions such as but not limited to arbitrage betting, opposite betting in casino, arranged P2P games (games against another participant) to transfer funds among game accounts, usage of stolen credit cards and/or identity document, the Operator has the right to:

a) suspend the gambling activity in the User Account

b) impose a wagering limit on your account or cancel all bets

c) close the account, withholding the User Account balance and transfer it to the State Budget.

2.5.8 Reopening of the User Account will be permitted only after verification of Responsible Gambling Policy and only if the customer confirms that after the self-evaluation, he/she is not facing the risk of gambling addiction.

2.5.9 In the process of reopening the User Account, the Operator has the right to perform:

a) any additional checks necessary for the purpose of verifying the player's identity;

b) any verification necessary to determine the manner of use of the User Account and to identify potential risks for the player or for the company

2.5.10. The request to reopen the game account will be processed within 7 days of registration; The Operator's decision to approve/reject the request to reopen the account will be sent by email or by any means of communication indicated by the participant.



 By registering and using the User Account on the platform, the Participant hereby represent and guarantee that:

3.1. He is over the age of 18 years or the legal minimum age, as set out in the applicable laws of your jurisdiction, and in accordance with the laws applicable within his jurisdiction, he is permitted to participate in the Games offered on the Website;

3.2. It is the Participant’s sole and exclusive responsibility to inform and ensure that he does not  violate any applicable laws by participating in the Games. Gambling on our Website may not be legal in certain jurisdictions. Such countries are, for example: Afghanistan, Algeria, Angola, Bahrain, Belgium, Bulgaria, China, the Czech Republic, Eritrea, Cuba, Ethiopia, Hong Kong, Indonesia, Jordan, Iran, Iraq, Kuwait, Libya, Lithuania, Malaysia, Mauritania, Mauritius, Morocco, Norfolk Island, North Korea, Oman, Pakistan, Poland, Portugal, Qatar, Rwanda, Saudi Arabia, Sudan, Somalia, South Sudan, Syria, Tunisia, United Arab Emirates, Yemen;

3.3. He is not resident in Australia, Cyprus, Estonia, Denmark, the Dutch Caribbean, France, Hungary, Italy, Spain, Turkey, the United Kingdom, United States and its dependencies, including military bases and territories, Guam, the Marshall Islands, the N. Mariana Islands, Puerto Rico and the Virgin Islands;

3.4. He participates in Games only for entertainment and / or recreation purposes and strictly in his own personal, non-professional capacity;

3.5. He participates in the Games on his own behalf and not on behalf of third party;

3.6. All information he provides to the Operator during the period of validity of this agreement is true, complete and correct and that he will immediately inform the Company of any change in this information;

3.7. All money he deposits into his User Account is not generated by any illegal activity or source;

3.8. He understands that he risks losing the money deposited in his User Account by participating in any of the Games;

3.9. He will not be involved in any fraudulent or other illegal activity in connection with his or any third party's participation in any of the Games, and he will not use any software-assisted methods or techniques or hardware devices for your participation in any of the Games. The Operator does not allow any robots and / or devices programmed into the game. The Operator hereby reserves the right to invalidate bets in the event of such conduct.

3.10. Misrepresentation, false declaration or failure of the Participant to provide accurate information will entitle the Operator to suspend or block the account and to terminate the business relationship.



4.1. The Operator reserves the right to cancel, and/or void any bet provided that that any of the following circumstances have occurred:

4.1.1. the Participant or people associated with him/she directly or indirectly influence the outcome of an event;

4.1.2. the Participant or people associated with him/she are directly or indirectly violating the rules of the game;

4.1.3. the result of an event has been directly or indirectly affected by criminal activity;

4.1.4. bets have been placed and accepted during periods when the Software(s) have been affected by technical problems, due to a technical error, casino system malfunction, force majeure or otherwise;

The Operator is not liable for any damages or losses deemed or alleged to have arisen out of or in connection with any of the Software or its content, including without limitation, loss or corruption of data, delays or interruptions in operation or transmission, communication or lines failure, any person’s misuse of the Website or its content or any errors or omissions in content.

The Operator is not liable for any server disruptions, downtime, lagging or any technical disturbance to the game play. Refunds will be granted to players in case of game interruption which is due to causes under the control of the Operator or the software providers, where resuming the game is not possible.  

If the player becomes aware of possible errors or incompleteness in the software, in bonus or on the Website, he or she agrees to refrain from taking advantage of them. Furthermore, the player agrees to immediately report any error or incompleteness to the Operator.

In the event a Game is started but miscarries because of a failure of the system, the Operator will refund the amount wagered in the Game to the user by crediting it to the User Account or, if the account no longer exists, by paying it to the user in an approved manner; and if the user has an accrued credit at the time the game miscarried, credit to the User Account the monetary value of the credit or, if the account no longer exists, pay it to the user in an approved manner.



5. Promotions and bonuses

5.1. The Organizer provides bonuses and opportunity to participate in current promotions to those Participants who use the Organizer’s services for enjoyment. Free bets, bonuses and access to promotions will be annulled or canceled for those participants who abuse the spirit of such an offer. The Organizer reserves the right to annul a bonus at any time in case of abuse and close the abuser’s account immediately. “Abuse” includes but is not limited to opening several accounts in order to obtain several bonuses. Participants can withdraw winnings from their user accounts generated by the use of bonus money only after the wagering conditions will be accomplished, and first of all of the winnings generated, by the deposits made, and then only from the bonus money of the game account. The Organizer reserves the right to annul the bonus given to the Participant if the bonus was not used for betting. The Organizer also has a right to cancel bonuses and winnings from betting in the full or partial amount of the bonus sum, if the Organizer suspects the bonus has been abused.

5.2. The Participant may receive or use only those offers of which he accomplishes the conditions. The Organizer reserves the right to modify the conditions of the bonus offer, under condition of prior approval to be issued by ONJN.

5.3. Within such bonus promotions (including but not limited to “Cash Back”, “Welcome Deposit Bonus”, “Refer a friend” and “Free bets”) only 1 bonus is available for every email address, credit card and e-payment account.

5.4. Bonuses Terms and Conditions are mentioned in Annex 1, integral part of these Terms and Conditions and are subject to the approval of ONJN.



6.1.1 The Operator supports responsible gambling. You can learn more about Responsible gambling, prevention of gambling addiction and be guided to professional help on the site under "Responsible gambling" relevant page.


6.1.2. Our Software is designed for amusement purposes. If you feel that you have or may have a problem with habitual or compulsive gambling we advise you to avoid gambling on all the Company's Websites, and to seek professional help. If you have been diagnosed with any form of compulsive gambling disorder, the Operator strongly advises you not to engage in any gambling activities and to avoid the software regulated by these Terms and Conditions.


6.1.3 Our gambling platform will send an automatic warning message every 60 minutes informing the player about the time spent to the game.




6.2.1. We offer our players the possibility to set deposit limits in their User Account within a period of time (daily, weekly, monthly).

In case you reach the limits in force on your game account, you will be prevented from making deposits to your account.


6.2.2. You may at any time change or remove your limits. Decrease in limits will take immediate effect. If you wish to increase or remove the limits, this will come into effect after minimum 48 hours from your written request.  



6.3.1. During a temporary self-exclusion your account balance will stay in your account. You will be prevented from placing wagers or deposit into your account.

You may at your discretion choose to exclude yourself from playing any Games on our Websites. In order to block your access to the Games permanently you need to send an email to customer support as indicated on the Company Website. Your email should indicate the intention to be excluded from the

Operator’s Websites.

To temporary self-exclude, you should go to the “Responsible Gambling” section of the Operator’s Website, choose a period of self-exclusion, as well as the reason of it. Once you temporary self-exclude from the Operator’s Website, your account will be restricted for 24 hours and a confirmation email will be sent to the email address you used for registration to the Website. To activate the temporary self-exclusion, you need within 24 hours confirm your self-exclusion request via the link of the confirmation email sent to you. If you do not confirm the temporary self-exclusion within 24 hours from the submission of this request, the restrictions will be removed from your account and your account will become active. You will find further information under "Responsible gambling" on the Website.

Should you opt for self-exclusion in the manners contemplated above then you will not be able to reverse this position before the expiration of the period of self-exclusion or before the expiration of minimum 6 months in case of indefinite period of self-exclusion.

Regardless of the length of Your self-exclusion period, as such self-exclusion period terminates, you will be allowed to commence wagering with the Company and also receive marketing materials only upon expiration of the self-exclusion period.

The submission of a request for self-exclusion will not release the player from the obligation to perform any action necessary to verify the identity or other information registered in the game account or any other action necessary to fulfill the legal obligations of the Operator.





6.4.1. In the “Responsible Gambling” section of the platform the operator provides players with the facility to interrupt access to the platform for a predetermined period of 7 days. All provisions in section 6.3. Self-exclusion will also be applicable if the option to discontinue access to the game has been selected by the player in the game account.



7.1. General Provisions

7.1.1. The player can use the chat tools available on the Operator's website (TotoChat/ Community Chat). The chat window allows the player to communicate with other players registered on the platform. The chat feature may not be available for certain events.

7.1.2. Without prejudice to any other rules of conduct set forth in these Terms and Conditions, the following are prohibited in the context of using TotoChat:

a) Sending links to external content or opening a link transmitted by another player; The operator will take all measures to block the opening of links to external content.

b) Use of socially inappropriate/unacceptable words or phrases.

c) Use of hostile, vulgar or offensive expressions or aimed at denigrating the honor and dignity of other users or people in general. Hostile vulgar or offensive expressions are messages aimed at offending people because of their race or ethnicity, nationality, religion, disability or illness, sex, gender identity or sexual orientation.

d) Sending aggressive or degrading messages, harmful stereotypes and their statements about the inferiority of others. The use of harmful stereotypes, by which we mean degrading comparisons, is prohibited.

e) The use of speech that degrades human dignity by comparing, generalizing or negatively describing behavioral traits.

f) Intentional and systematic transmission of non-informative messages in order to block / interrupt the conversation.

g) Sending messages promoting goods or services offered by the player or third parties.

h) Sending threatening messages or verbal support for terrorism or extremist activities and encouraging to commit acts that could result in physical harm to persons or destruction of property.

i) Sending messages involving or referring to propaganda supporting terrorism and extremism (even for the purpose of condemning such content).

j) Sending messages containing personal data (phone numbers, addresses, identity card or any other data from the document, bank card details or the like, whether those of users or others). Any message containing personal or sensitive player data will be deleted.

k) Sending messages that promote or encourage collaboration / coordination of participants or other persons to fraudulently obtain financial gain or other personal advantages, to the detriment of a third party (individuals, companies or other organizations).

l) Any attempt to collect confidential information or data of users or to obtain unauthorized access to the service, product or platform.

m) Sending messages that promote any propaganda or have provocative content.

n) Use of nicknames/usernames that violate the restrictions mentioned in the previous points.


7.1.3. In order to use TotoChat, certain personal information will be processed by the Operator in accordance with the Privacy Policy available on the website.



7.2.1. The participant declares that he understands and accepts that he is responsible for all data transmitted, public or private, and that he will comply with the following rules while using the communication channels at his disposal, including Customer Support and Community Chat:

a) will not use any chat area or any part of our website to share any type of content that is illegal, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, offensive, libelous, invasive. the privacy of others, hatred or racially, ethnically or otherwise unacceptable;

b. impersonate any person or entity, falsely state or otherwise distort your affiliation with any person or entity, or disguise the origin of any content;

c. will not engage in any harassing behavior towards anyone, including employees of the Operator;

d. store or post personal data about other users;

e. will not post any advertisements, promotional materials or any other form of promotion;

f. disrupt the normal flow of flood/spam dialogue or otherwise act in a manner that negatively affects other users' ability to engage in real-time communication;

g. will not violate any applicable national or international law or regulation.

7.2.2. Although we do not actively analyze the content of messages before they are posted, we reserve the right to make changes to or delete any content that can be found in chat areas or on our website. This ensures that we can maintain a safe and appropriate environment for all users.





8.1. Any suspicious activity relating to any of the Games provided on the sites, must be reported by the Participants to the operator immediately.


8.2. In order to perform a transaction on the Website, the Operator may undertake any such verification checks as may be required to confirm the legal ownership and the origin of the money implicated, the identity of the applicant and to comply with the existing Anti Money Laundering Provisions.


8.3. The Operator will report any suspicious transaction to the relevant competent authorities in Malta and Romania.


8.4. The Operator reserves the right to block or suspend a User Account and withhold funds if requested to do so in accordance with the Law on Prevention and Combat of Money Laundering Act.  



9.1. The Operator, related companies and partners own the rights to all software, user interfaces and graphic features available to you. These are protected by Copyright laws and you may only use the sites for your personal use in accordance with Terms and Conditions stipulated by the Company and laws applicable.

9.2. Animations, avatars, images, background images, graphics, photographs, video and audio clips, button icons, streaming data, downloadable materials, data compilations and software, accessible from the Website, operated or controlled by the Operator is the proprietary information and valuable intellectual property of the Company or any party responsible for providing the materials. The Company owns all rights and interests in above mentioned materials.

9.3. The materials may not be copied, distributed, republished, modified, uploaded, posted, or transmitted in any way except for private or personal use without the prior written consent of the Company.




10.1. You hereby acknowledge and accept that it is necessary for the Operator to collect and otherwise use your personal data in order to allow you access and use of the site and participation in the Games.

10.2. The Operator hereby acknowledges that in collecting your personal details as stated in the previous provision, we are bound by the Data Protection Act, Chapter 440 of the Laws of Malta and \GDPR Regulation. The Company will protect your personal information and respect your privacy in accordance with best business practices and applicable laws.

10.3. The Operator will only use your personal data to allow you to participate in the Games and to carry out operations relevant to your participation in the Games. We may also inform you of changes, new services and promotions we think that you may find interesting. If you do not wish to receive direct marketing data, you may opt out of such service by contacting our customer support or adjust your settings.

10.4. Your personal data will not be disclosed to third parties, unless such disclosure is necessary for processing of your requests in relation to your participation in the Games or it is required by law. In cases where the Operator's suppliers or business partners are responsible for parts of the overall function of the software, your personal data may be disclosed to them.

10.5. The Operator employees and partners responsible for your service and assistance have access to your personal data for the purpose of performing their duties. You hereby consent to such disclosures. The Operator is obliged to provide information to regulatory authorities upon request for such information from these authorities.

10.6. You have the right to access personal data held by the Operator about you. We will not destroy any personal data held unless required by law, or the information is no longer required to be kept for the purpose of the relationship.

10.7. In order to provide you with an efficient service, the Operator may share your data with service providers who may be situated in various parts of the world, but only for the purposes specified.

10.8. In order to make your visit to the Website more user-friendly, to keep track of visits to the site and to improve the service, the Operator collects a small piece of information sent from your browser, called a cookie. You can, if you wish, turn off the collection of cookies (please refer to your browser instructions as to how to do this). You must note, however, that turning off cookies may restrict your use of the sites.

10.9. Notwithstanding the above, the Operator may publish details about specific winnings of individual players on the sites and, from time to time on other Websites. Such publications will include the username of the relevant player and the amount won, and you hereby agree and approve of such publications on the sites.

10.10. The Privacy Policy will be displayed on the Website.


11.1. Any player can freely register a complaint with our Customer Support Service via email at [email protected].

11.2. It is preferable for customers to submit complaints, if possible, within three months from the date on which the decision was taken or the event giving rise to the complaint occurred, so as not to complicate the resolution process.

11.3. A request will be considered a valid complaint, as a rule, if the user reports the following:

a. A technical error in the operation of the Website caused by the Company.

b. The Company has made a decision that is not in accordance with the Terms and Conditions and/or applicable law.

c. The requested Service has not been obtained in full or has been obtained in part due to the company or its own Terms and Conditions and/or applicable law.

11.4. For any complaint to be processed smoothly, it is advisable for the player to ensure that the following details are provided:

a. Date and time when the situation occurred;

b. Version of the website used and operating system;

c. Details of the complaint;

d. Any documentation that may serve as evidence or details of the complaint (any, but not limited to: photos, videos, official articles, official sources).

11.5.  Different types of services and predefined processes ensure fast processing of complaints received by our customer service. Customers will receive a response within a maximum of 14 days.

11.6. If the nature of the reason or problem that generated the complaint does not allow its processing within the deadline, the customer will be informed accordingly and will receive updates on the status of processing until a final response is available.

11.7. As part of the applied process, the dispute and the facts involved are examined, analyzed and reviewed by our customer service and/or the appropriate department, depending on responsibilities.

11.8. The result of the procedure described above will be communicated to the client as soon as possible and may contain the following information:

a. confirmation or revocation of the decision taken, accompanied by a valid reason;

b. clarification of the situation in question;

c. final solution or interim information in case of a technical problem.

11.9. Please note that all user communications are saved, archived and available in our customer service management tools for the duration of the retention period.

11.10. If for some reason you are not satisfied with the solution offered, you can submit a complaint accompanied by the solution offered by the operator to the National Office for Gambling, based in Romania, Bucharest, sector 3, Calea Victoriei nr. 9, phone: 02.02.2017, nr.2, phone: 02.02.2017: +40 / +40, email [email protected].



12.1. The Websites and the Games are provided without any warranty whatsoever, whether express or implied.

12.2. Without prejudice to the generality of the preceding provision, the Operator, its directors, employees, partners, service providers:

do not warrant that the Software and/or the Website are fit for their purpose;

do not warrant that the Software and/or the Website are free from errors;

do not warrant that the Websites and/or the Games will be accessible without interruptions;


12.3. You hereby agree to fully indemnify and hold harmless the Operator, their directors, employees, partners, and service providers for any cost, expense, loss, damages, claims and liabilities howsoever caused that may arise in relation to your use of the software or participation in the Games.





If any provision of these Terms and Conditions is found to be illegal or unenforceable, such provision shall be severed from these Terms and Conditions and all other provisions shall remain in force unaffected by such severance.



The Operator reserves the right to assign or otherwise lawfully transfer this Agreement to a company holding all necessary licenses and permits to provide the services in the Territory. You shall not assign or otherwise transfer this Agreement.




These Terms and Conditions are governed by the Laws of Romania and the parties submit to the jurisdiction of Romania.